Contact

FAQ:

If we did not answer your questions below feel free to fill out our contact form or email hello@meluxcherie.com

 

How long is shipping?

A. Most items are, Pre Orders, Shipping can take up to 21 business days. 

A2. DHL express orders 9 days after processing

A3. Shipping for our classic collection 10 to 20 business days. (90% of our products are handcrafted)

If you do not receive tracking information in 10 days, please contact us.

Are returns accepted?

Yes, we accept returns for orders that are defected or wrong. We do not accept returns for our classic collection unless its wrong or defected. Our classic collection is handcrafted. 

Can I exchange a product?

You can exchange a product if you  were sent the wrong size, you can also exchange products for identical products.

Can I cancel an order?

A. You can cancel before 6 hours after placing your order. We try our best to ship our products out fast, so processing begins after 6 hours that your order was placed. You cannot cancel while your order is in transit.

Size questions...

A. All products are true to US standard size, there are a few products that are not true to size.

Can I take the large travel bags on a flight?

A. Yes, they make great carry on bags.

What features do the carry on bags have?

A. Water proof, inner lining, comes with a detachable shoulder strap, Handles are made from vegan leather. Bags are of good quality. Do not put over 32 pounds in your bag or you will break your strap, do not over stuff your bag and force your zipper or you will damage your zipper. It can carry up to 30 pounds. Do not over weigh or stuff the bag or you may damage it. New straps can be purchased through email if you happen to damage your bag. If you over stuff your bag you are at risk of destroying the zipper. You can take it to your local cleaners for repair.

I broke my zipper and strap, what do I do?

A. You can take your travel bag to your local dry cleaners to get a new zipper.

I don't trust shopping online, is this a scam?

A. No, We are a legit company and have been in business since 2016, You can also click on the images in our blog of celebrities who rock our brand and it will take you directly to their post on Instagram. Click here for blog. We also go live every now and then on Instagram, and rarely on Facebook. The designer YouTube channel is called Love Tiffany Hill.

If you have ever been scammed by a company and did not receive your product your bank can get your money back.

What's your email? How can I contact your company?

A. If you have questions about your order please email us your order number and your question to hello@meluxcherie.com

Do you ship internationally?

Yes

 

Where do you ship from?

We choose available and professionals to create our desired business. China have most of the resources we need to have our products produced and its not easy finding a manufacturer to produce particular products. 

Your order will be shipped from our hired outsourced manufacturers, fulfillment centers, or Kingdom of Mel. Our manufacturers do not own the company. They bring our creations in our store to life and provide a service to our company.

We have manufactures located in China, Canada, and The United States.

We choose topnotch manufactures that focuses on quality and satisfying customers by making great products.

For more details please read our store policy.

 

Do you make custom orders?

No

My package is delayed.

Most of the time packages move smoothly through transit, sometimes they can be delayed or held in customs. Contact your local post office for details. You can also track your package using the tracking number provided on usps.com for all US orders.

What day will my package arrive?

When your package ships you will receive a confirmation email with tracking information. You can check tracking from that email by clicking on the link. A delivery date will be updated by your mail carrier when your package is near. We can not determine the date only USPS.

Discount codes:

we cannot apply a discount code after order is placed. 

Holidays:

around the holidays we get a large amount of emails. We answer ALL emails, it just may take a little longer than normal because of the holiday rush. We will contact you soon as we can.

Holiday shipping times are between November 10th and January 30th. Holiday shipping may have delays due to the load of packages USPS receives worldwide. We suggest you choose DHL shipping around that time.

 

 Fill out our contact form below with detailed information along with your order number. We will get back to you as soon as possible, If you do not get a reply after 48 hours please email us again, we will be happy to assist you. We are available Tuesday through Friday.

 

 

CEO: Tiffany T. Hill

Please do not send packages to us unless you contact us and your exchange is approved. We will email you our return/exchange policy.